Frequently Asked Questions
1. What happens after I submit a form?
Once you submit a form, a member of our team will contact you to review your needs, answer questions, recommend options, and help schedule delivery, setup, rental, or service if needed.
2. Can you assemble equipment purchased online or from another company?
Yes! We offer professional setup, assembly, adjustment, and safety guidance for equipment purchased from third-party retailers or online sellers.
3. What is a home safety assessment?
Our team helps identify potential fall risks and recommends solutions to improve safety, accessibility, and mobility throughout the home.
4. Do you repair scooters and power chairs purchased from other vendors?
Yes! We service most mobility scooters and power wheelchairs regardless of where they were purchased.
5. What is included in white glove service?
Our white glove service includes:
– Delivery
– Assembly and adjustment
– Placement of equipment in the home
– Equipment safety assessment while in use
– Removal of packaging materials
6. Can I rent equipment temporarily?
Yes. Many customers rent equipment for short-term recovery after surgery, injury, or rehabilitation.
7. Do you deliver and set up rental equipment?
Yes! Our team delivers, assembles, adjusts, and positions the equipment in your home for safe and proper use.
8. How long does it take to get rental equipment delivered?
We offer fast local delivery throughout the Dallas–Fort Worth area and typically provide next-day service.
Still Have Questions?
Our team can help you choose the right rental, schedule a repair, or arrange white glove setup
Our Locations
Serving customers throughout the Dallas–Fort Worth area.
ACG Medical Supply: Plano TX
3100 Independence Parkway Suite 318 Plano, TX 76021
ACG Medical Supply: Rowlett, TX
3502 Lakeview Parkway A Rowlett, TX 75088
ACG Medical Supply: Bedford, TX
2101 Harwood Rd, Suite 128 Bedford, TX 76021